Policies · Dubai UAE

How we steward privacy, advertising, and engagement.

These policies detail how ELPIS collects and protects data, structures advertising, positions disclaimers, and sets the terms for working together.

Protecting the information you share with ELPIS

Last updated May 2026

This Privacy Policy applies to all visitors, users, and clients of ELPIS Digital Marketing Agency (Dubai, UAE).

1. Introduction

ELPIS Digital Marketing Agency ("we," "our," or "us") is committed to protecting the privacy and security of personal information collected from our website visitors, clients, and partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, or marketing campaigns. By using our website or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information we collect

We collect several types of personal and non-personal information to provide, improve, and promote our services:

Personal Information: Includes your full name, job title, company name, phone number, email address, physical address, and other contact details.
Business Information: Includes company name, industry, website URL, social media handles, business size, and other professional details.
Usage Data: We use Google Analytics 4, Google Tag Manager, and similar tools to understand how visitors interact with our website.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience and analyse traffic.
Communication Data: When you contact us via email, phone, or messaging platforms, we may record the content for service quality and legal compliance.

3. How we use your information

We use the information we collect for the following purposes:

Service Delivery: To provide digital marketing services, web development, cloud management, video production, and other services you request.
Marketing Campaigns: Data collected via landing pages is sent directly to the client's assigned email addresses to facilitate campaigns and lead generation.
Website Analysis: Google Analytics 4 and Google Tag Manager help us analyse website traffic and improve user experience.
Communication: We use your contact information to respond to enquiries, provide service updates, send proposals, and provide customer support.
Client Relationship Management: We maintain client records in our CRM systems to manage ongoing relationships.
Legal Compliance: We may use your information to comply with legal obligations and enforce our terms and conditions.

4. Data storage and security

We implement appropriate technical and organisational measures to protect your personal information:

Secure Storage: Data collected through our landing pages is typically sent directly to our clients and not stored on our servers for extended periods.
Access Controls: Access to personal information is restricted to authorised personnel who require it for legitimate business purposes.
Security Measures: We employ industry-standard security measures including firewalls, SSL encryption, regular security audits, and intrusion detection systems.
Data Retention: We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.
Backup and Recovery: We maintain regular backups of critical data and have disaster recovery procedures in place.

5. Use of pixels and social media tools

We may deploy tracking pixels and cookies from third-party platforms:

Platform Pixels: We may implement pixels from TikTok, Snapchat, Facebook, Instagram, LinkedIn, Google Ads, and other advertising platforms.
Purpose: These tools help us measure the effectiveness of advertising campaigns and deliver more relevant advertisements.
Control: You can control cookie preferences through your browser settings.
Third-Party Policies: The use of these pixels is subject to the privacy policies of the respective platforms.

6. Sharing and disclosure of information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

With Clients: Data collected for marketing campaigns is shared directly with our clients.
Service Providers: We may share information with trusted third-party service providers who perform services on our behalf.
Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred to the acquiring entity.
Legal Requirements: We may disclose information when required by law, court order, or government authority.
With Your Consent: We may share your information with third parties when you have given us explicit consent.

7. Your rights and choices

Under applicable data protection laws, you have the following rights regarding your personal information:

Access: You have the right to request a copy of the personal information we hold about you.
Correction: You have the right to request correction of inaccurate or incomplete information.
Deletion: You have the right to request deletion of your personal information, subject to certain legal exceptions.
Objection: You have the right to object to or restrict certain processing activities.
Data Portability: You have the right to request transfer of your data to another organisation.
Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time.

To exercise these rights, please contact us at info@elpis.ae. We will respond to your request within 30 days of receipt.

8. International data transfers

ELPIS is based in the United Arab Emirates and may transfer your personal information to other countries for the purposes described in this policy. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data.

9. Children's privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or for other operational reasons. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

11. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: info@elpis.ae
Phone: +971 58 573 8984
Address: Dubai, United Arab Emirates

We will respond to your enquiry within a reasonable timeframe, typically within 5 business days.

Advertisement Policy

Our advertising standards and practices

Last updated May 2026

This policy governs all advertising activities conducted by ELPIS on behalf of our clients and for our own promotional purposes.

General principles

Integrity and honesty: All advertising content created by ELPIS is truthful, evidence-based, and non-deceptive.
Compliance: All advertisements conform to applicable laws, regulations, and guidelines in the United Arab Emirates.
Transparency: We clearly disclose sponsored content, paid partnerships, and affiliate relationships where required.
Respect for audiences: We create advertising that respects cultural sensitivities, religious values, and social norms relevant to the UAE.

Prohibited content

ELPIS does not create or manage advertising for the following types of content:

Illegal products or services
Misleading or false content, including deceptive claims and false testimonials
Discriminatory content based on race, ethnicity, religion, gender, age, or disability
Harmful content that promotes violence, self-harm, or dangerous activities
Privacy violations using personal data without consent

Industry-specific considerations

For clients in regulated industries such as healthcare, finance, real estate, and education, we ensure all advertising content complies with sector-specific regulations and obtains necessary approvals from relevant UAE authorities before deployment.

Approval and review

ELPIS reserves the right to refuse or remove any advertisement that does not align with this policy, without prior notice. All creative materials undergo internal review for accuracy, compliance, and brand appropriateness before submission to advertising platforms.

Third-party advertising and sponsorships

All third-party advertising, sponsorships, or endorsements are clearly disclosed to maintain transparency with our audiences. When ELPIS engages in influencer marketing or paid partnerships, we ensure proper disclosure in accordance with UAE regulations and platform guidelines.

Contact

For questions regarding this Advertisement Policy or to report a concern about an advertisement managed by ELPIS, email info@elpis.ae.

Disclaimer

Limitations of liability and accuracy

Last updated May 2026

This disclaimer governs your use of the ELPIS website and all information, services, and products provided through it.

General disclaimer

The information provided on this website is for general informational purposes only. While we strive to keep information accurate and up-to-date, we make no representations or warranties about the completeness, accuracy, reliability, suitability, or availability of the information for any purpose.

Professional advice

Any reliance you place on such information is strictly at your own risk. Information on this website does not constitute professional, legal, financial, or technical advice. You should consult qualified professionals before making decisions based on information obtained from this website.

External links

Through this website, you may be able to link to other websites that are not under the control of ELPIS. We have no control over the nature, content, and availability of those sites. ELPIS is not responsible for the content, privacy policies, or practices of any third-party websites.

Limitation of liability

ELPIS will not be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, arising out of, or in connection with, the use of this website. This includes:

Loss of business opportunities, revenue, or anticipated savings
Loss of data, software, or hardware
Damage to computer systems or networks
Viruses or other malicious software
Errors, mistakes, or inaccuracies in content
Interruption or cessation of website availability

Website availability

We strive to maintain the website and make it available 24/7. However, we do not guarantee that the website will always be available, timely, secure, or error-free. Access may be suspended, restricted, or interrupted at any time for maintenance or other reasons without prior notice.

Changes to this disclaimer

We may update this disclaimer at any time. Changes take effect immediately upon posting. Your continued use of the website after changes constitutes acceptance of the revised disclaimer.

Contact

For questions about this disclaimer, contact info@elpis.ae.

Terms & Conditions

Terms of engagement and service

Last updated May 2026

These Terms & Conditions govern your use of ELPIS services and website. By engaging with our services, you agree to be bound by these terms.

1. Acceptance of terms

By accessing or using our website and services, you agree to comply with and be bound by these Terms & Conditions. We reserve the right to modify these terms at any time, and your continued use constitutes acceptance of the updated terms.

2. Services

ELPIS provides digital marketing services, including social media marketing, website development, branding, cloud management, video production, growth operations, and related consulting services. Services are subject to availability and our discretion.

3. Client responsibilities

Clients engaging ELPIS services agree to:

Provide accurate, complete, and timely information required for service delivery
Obtain all necessary permissions, licenses, and approvals for content and campaigns
Ensure that all materials provided do not infringe on third-party rights
Review and approve deliverables within specified timeframes
Make payments in accordance with agreed terms and schedules
Maintain appropriate security measures for any access credentials provided

4. User conduct

Users must not engage in unlawful activity, transmit defamatory or obscene material, violate applicable laws, or attempt to gain unauthorised access to our systems or networks.

5. Intellectual property

All website content is owned by ELPIS and protected by copyright, trademark, and other intellectual property laws. Upon full payment, clients receive a license to use deliverables created specifically for their use, subject to their service agreement.

6. Payment terms

Services must be paid in advance unless otherwise agreed in writing. Late payments may incur interest charges and may result in suspension of services. All prices are quoted in AED unless otherwise specified and are exclusive of applicable taxes.

7. Termination

We may terminate or suspend access to services immediately, without notice, if you breach these Terms, engage in fraudulent activity, or for any other reason at our sole discretion. Clients may terminate services with written notice subject to their service agreement.

8. Limitation of liability

ELPIS is not liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our services. Our total liability is limited to the amount paid for the specific service giving rise to the claim.

9. Indemnification

You agree to indemnify and hold ELPIS harmless from any claims, damages, or expenses arising from your use of our services, your violation of these terms, or your infringement of any third-party rights.

10. Governing law

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be resolved in the courts of Dubai, UAE.

11. Changes to the Terms

We may modify these Terms at any time. Continued use of our services after changes constitutes acceptance of the revised Terms. Material changes will be communicated via email or prominent website notice.

12. Contact

Questions about these Terms should be directed to info@elpis.ae.